User Terms and Conditions

iSmart Terms of Service & User Agreement

I. iSmart System | Membership Terms of Service

Welcome to use the iSmart system services (hereinafter referred to as “the System” or “we/us”). Before accessing or using the System, please read the following terms carefully. By registering or using the System, you are deemed to have fully understood and agreed to comply with these terms.

Article 1 – Acceptance of Terms

By accessing or using the System, you confirm that you have read, understood, and agreed to be bound by these Terms.

Article 2 – Membership Eligibility

Certain features require account registration. You must provide accurate and up-to-date personal or company information.
You are responsible for maintaining the security of your account and password. Any losses due to negligence or third-party use shall be borne by you.

Article 3 – Plans & Authorization

Users must select a plan and complete payment according to platform announcements.
Features, storage, bandwidth, and limits are based on specifications at the time of purchase.
We reserve the right to adjust plans and pricing; changes apply only to new purchases or renewals.
Setup fees apply only to the first purchase. Re-activation after interruption requires repayment.
Upgrades require paying the price difference; if renewal is included, the term restarts from upgrade date.
All listed prices are tax-exclusive.

Article 4 – Termination of Service

We may terminate your access under the following conditions:

Distribution of malware or harmful code
System attacks or interference
Violation of intellectual property or privacy rights
Illegal or unethical use
Fake transactions, abnormal traffic manipulation, or unauthorized third-party tools
Failure to renew on time
Breach not corrected within 3 days after notice
Damage to our reputation
Force majeure or business strategy changes

Fees paid are non-refundable upon termination.

Article 5 – Intellectual Property

All system technology, software, designs, trademarks, and content belong to us or licensors.
Reverse engineering, replication, or competitive use is strictly prohibited.

Article 6 – Content Responsibility

You are responsible for all content published via the System.
We may retain public content for case display after termination, excluding personal data.

Article 7 – System & Hosting

We provide bug fixes for system errors.
DDoS protection is included.
Some plans do not include free upgrades; additional charges may apply.

Article 8 – Fees & Refund Policy

All payments (including setup and annual fees) are non-refundable.
Annual plans cannot be canceled mid-term.
No refunds for violations or service interruptions.

Article 9 – Disclaimer

We are not liable for any direct or indirect damages arising from system use.
No guarantee is made regarding accuracy or completeness of system content.

Article 10 – Data Protection

Personal data will not be shared with third parties unless legally required.
Data will be handled according to regulations and retention requirements.

Article 11 – Service Changes

We reserve the right to modify or terminate services without prior notice.

Article 12 – Contract Priority

In case of conflict, supplementary agreements or attachments shall prevail.

Article 13 – Governing Law

Governed by the laws of the Republic of China (Taiwan)
Taoyuan District Court shall be the court of first instance

II. Privacy Policy

1. Information Collection

We may collect:

Personal information (name, email, phone)
Usage data (pages visited, time spent, interactions)
Cookies for user experience and analytics

2. Use of Information

Used for:

Service operation and maintenance
Account management
Service improvement
Legal compliance
Communication and marketing (if consented)

3. Information Sharing

We do not sell personal data. Sharing only occurs when:

Required by law
Necessary for service providers
Used for case studies (non-sensitive)

4. Data Protection

We use encryption, firewalls, and secure servers to protect data.

5. User Rights

You may request access, correction, or deletion of your data.

6. Policy Updates

Privacy terms may be updated periodically and announced on the website.

7. Contact

Please contact us for any privacy-related concerns.

III. iSmart Brand Consulting Terms

Article 1 – Scope of Services

Defined by the signed order form
Additional requirements are subject to extra charges
No refunds for unmet subjective expectations

Article 2 – Payment & Activation

Payment within 3 days; service starts within 5 days
No refunds once service begins
Late payment may result in suspension

Article 3 – Client Obligations

Provide required materials on time
Delays may affect delivery timelines

Article 4 – Revisions

Includes up to 3 revisions
Additional revisions require extra charges

Article 5 – Intellectual Property

All materials belong to us
Clients receive usage rights for their brand only

Article 6 – Short Video Services

AI-generated videos: 1 revision allowed
Custom videos: 1 revision, no re-shoots
Style and presentation determined by us

Article 7 – Disclaimer

No guarantee on traffic, rankings, or revenue outcomes.

Article 8 – Suspension & Termination

Suspension must resume within 30 days
Violations lead to termination without refund

Article 9 – Force Majeure

No liability for delays caused by external factors.

Article 10 – Communication

Email, LINE, or written confirmation is legally binding.

Article 11 – Dispute Resolution

Governed by Taiwan law; Taoyuan District Court applies.

IV. iSmart AI Store System | License Terms

Article 1 – License Use

License-based usage (not ownership transfer)
Valid only during subscription period
Setup fees are non-refundable

Article 2 – Responsibilities

Payment must be made on time
Data backup is user responsibility
System operation maintained by us

Article 3 – Intellectual Property

All system rights belong to us
Reverse engineering or duplication is prohibited

Article 4 – Termination

Violations result in immediate termination
Data may be removed after expiration

Article 5 – Fees

All payments are non-refundable
Additional services require extra charges

Article 6 – User Confirmation

Users confirm full understanding and acceptance of terms upon signing or payment.

Article 7 – Miscellaneous

Payments via transfer, card, or check only
Contract terms take precedence over attachments

Article 8 – Brand Consulting Add-on

Additional services require separate agreement
No refunds once consulting services begin

Final Note

All subscription details, pricing, and payment terms are based on the official order form. These terms hold full legal validity.