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Brand Consultant

iSmart Brand Consulting Terms and Conditions

These Terms apply to the iSmart brand consulting services, integrated marketing services, AISEO content strategy, short-form video marketing, and related brand promotion solutions (collectively, the “Services”) provided by ZhiTuo Business Technology Studio (hereinafter referred to as “Party A”).
The client (hereinafter referred to as “Party B”) shall be deemed to have read, understood, and agreed to these Terms upon signing an order form or completing payment.

Article 1 – Scope of Services and Definitions

  1. The scope of the Services shall be based on the order form signed by Party B. Any items not explicitly listed shall be considered additional services.
  2. Party B shall confirm the service scope and expected objectives prior to signing. After signing, Party B may not request a refund based on unmet subjective expectations or business results.
  3. Any additional requirements or modifications beyond the original scope shall be subject to additional charges based on actual work performed by Party A. 

Article 2 – Payment and Service Activation

  1. Party B shall complete payment within three (3) days after signing. Party A shall commence the Services within five (5) days upon confirmation of payment.
  2. The Services are project-based and customized in nature. Once initiated, no refunds shall be granted.
  3. If Party B fails to make payment on time, Party A may suspend the Services without liability for any resulting delays.
  4. If Party A fails to deliver the primary agreed deliverables, Party B may issue a written notice and grant a seven (7) day cure period. If Party A still fails to perform, Party B may terminate the Agreement and request a proportional refund for the unfulfilled portion. 

Article 3 – Obligations of Party B

  1. Party B shall provide all required materials, including text, images, videos, and other content, as requested by Party A.
  2. If delays in providing materials or feedback cause delays in delivery, Party A may extend the delivery timeline or proceed based on available materials. Party B shall not request refunds or schedule extensions on this basis.
  3. After delivery, Party B shall provide revision feedback within seven (7) business days. Failure to do so shall be deemed as acceptance of the deliverables. 

Article 4 – Revisions and Additional Services

  1. Each service includes up to three (3) comprehensive revisions (including text, layout, or consolidated feedback).
  2. Fragmented or repeated feedback may be treated as a single revision.
  3. Requests for re-production, re-shooting, rewriting, or work beyond the agreed scope shall be subject to additional charges. 

Article 5 – Intellectual Property and License

  1. All technologies, software, designs, trademarks, documents, and materials related to the iSmart system are the intellectual property of Party A.
  2. Upon full payment, Party B is granted a perpetual right to use the deliverables (including text, images, and videos) solely for its own brand marketing purposes.
  3. Party B shall not resell, sublicense, replicate, or use the deliverables for other brands.
  4. Any violation shall constitute a material breach. Party A reserves the right to terminate the Services immediately and pursue legal action. 

Article 6 – Short-Form Video Services and Acceptance

  1. If the Service includes short-form video production, Party A shall deliver according to the quantity, timeline, and specifications stated in the order form.
  2. Short-form video services are categorized as follows:
    • (1) AI-generated videos: Scripts and visuals are automatically generated by AI. Party B may request one (1) round of comprehensive revisions after the initial delivery, limited to subtitles, copywriting, or keyword adjustments. Re-shooting or topic changes are not included.
    • (2) Custom-produced videos: Produced by Party A’s professional team. Each video includes one (1) revision (comprehensive adjustment). Re-shooting or changes in theme are not permitted.
  3. Party B shall provide feedback within seven (7) business days after delivery. Failure to do so shall be deemed acceptance.
  4. Party A reserves the right to determine creative style, music selection, and subtitle presentation based on platform trends and brand positioning. Party B may not request re-production or refunds based on subjective preferences.
  5. All copyrights and ownership of videos, materials, script templates, and AI model configurations remain with Party A. Upon payment, Party B receives a perpetual commercial usage license limited to its own brand marketing.
  6. Additional video production or extended timelines shall require a separate agreement or written confirmation, and shall be subject to additional charges. 

Article 7 – Performance Responsibility and Disclaimer

  1. Marketing and consulting services are strategic in nature. Results may vary depending on market conditions, product characteristics, pricing, and competition.
  2. Party A does not guarantee specific traffic, rankings, conversion rates, or revenue outcomes.
  3. Party A’s responsibility is limited to providing agreed content, strategies, and system operations. Party B may not request refunds or compensation based on unmet expectations. 

Article 8 – Suspension, Delay, and Termination

  1. If Party B requests suspension or delay of services, written notice must be provided and services must resume within thirty (30) days.
  2. Failure to resume within the specified period shall be deemed abandonment of the project, and all fees paid shall be non-refundable.
  3. If Party B engages in illegal activities, fraudulent sales, or improper use of the system that damages Party A’s reputation, Party A may terminate the Agreement immediately without refund. 

Article 9 – Force Majeure and Third-Party Risks

  1. Party A shall not be liable for delays or interruptions caused by force majeure events, including natural disasters, pandemics, government policies, social media platform issues, third-party service disruptions, or technological changes.
  2. Party A will make reasonable efforts to assist Party B but does not guarantee uninterrupted or permanent service availability. 

Article 10 – Communication and Confirmation

Both parties may confirm requirements and deliverables via email, LINE, or other written electronic communication.
Any confirmation from Party B shall be legally binding.

Article 11 – Dispute Resolution and Governing Law

Both parties shall resolve disputes in good faith through negotiation.

Article 12 – Miscellaneous

  1. Party B confirms that it has fully reviewed and understood these Terms.
  2. Signing the “Brand Consulting Service Order Form” shall be deemed acceptance of these Terms.
  3. Party A reserves the right to amend these Terms. Any updates shall take effect upon announcement on the official website and shall apply to newly signed clients.